If this inmate phone service is not going to do their job, why are they around in the first place? It does not make any sense to me. They are just fooling people, left and right, and if that is their game, there is really no reason for them to exist. They are rude to customers, they argue with customers, and they have no regard for them as human beings, as pointed out here: http://icsolutions.pissedconsumer.com/state/arizona.html. If that is going to be the case and it sure seems to be that way, why do the customers bother? When will they learn their lesson? I don’t mean to put all of the blame on the customers, but at some point, insanity is doing the same thing over and over again and expecting a different result, as they say.
There comes a point in time where people just need to cut the cord with this company and look elsewhere. I don’t know of any other inmate providers, but I would recommend they get in their car and drive to see the inmate in prison, even if it is a great distance. With IC Solutions, as people have pointed out in the link, they are just going to lose money. No one wants to lose money, and it is a waste of time.
If people really want to put an end to IC Solutions and really see them go away, they need to stop using them and look for other creative ways to talk to an inmate they know behind bars. It can’t be any worse than dealing with IC Solutions, as the customers have pointed out with their stories. There has to be something better out there. If people look hard enough and commit to it, I’m confident they will find it and be happy with it.