Getting A Refund

One of the things that I have noticed with Global Tel Link is that the customer service is awful. My husband was released a few days earlier than I thought that he would be, but I had already put enough money on my account for a week or more. When he came home, I called the company to see if there would be any way to get a refund. As soon as I got on the phone, I knew that it was a mistake. The person I talked to was so rude and didn’t want to give any money back at all.

This was money that I wouldn’t be able to use because my husband wasn’t in prison any longer. Her recommendation was to let it stay on the account in case I needed it again. After talking to a supervisor, I was finally able to get part of the money back but not before paying a $5 fee for the refund to be transferred. I will never deal with Global Tel again and will write letters if the situation happens in the future. The Consumer Affairs says it’s not worth the hassle of dealing with the customer service representatives with this company that is more like thieves.

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