Category Archives: Prison Phone Calls

Global-Tel Link Not Being Completely Honest

Global-Tel Link is a telecommunications company who makes exclusive contracts with prisons and jails on the local, state, and government level. One of the luxuries people take for granted every day is the ability to go to a competitor if they’re not pleased with the services or prices of the current company they’re handing their money over too.

Inmates don’t have this luxury and if anything, it’s a burden on them and their family members. Global-Tel Link and other private telecommunications companies charge a premium for family members and inmates to stay in touch with one another. Families can easily spend up to several hundred dollars just to stay in touch with their loved ones. And this is just a chance to be able to speak with loved ones on the inside on a weekly basis, attempting to do it on a daily basis will probably result in a few more hundred dollars each month.

According to a post in Prison Talk, a user by the name of JamaicanChula reported they had an issue with Global-Tel Link recently. They were called in the middle of the night to collect a call from a loved one in prison, but their phone couldn’t accept the collect calls. They were then requested to hand out some account information so they could be billed for the call and the money could be collected.

The user did some digging and came to two conclusions about the issue. Either it’s scam pretending to be Global-Tel Link or the company itself is hoping people or naïve enough to set up prepaid accounts. This is disconcerting and puts the company in a bad light, but they weren’t in a good one, to begin with. The telecommunications industry alone makes a couple billion a year from the profit it makes off of the misfortune of inmates and their family members.

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Remote Visitation

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The Development of Inmate Communications

Communications in correctional facilities have been established these days. Several reviews and renewals have been made to improve the quality of the communications in prisons. The people in the cells have better and clearer quality of sound as they talk to their loved ones. Video calls have been made available for inmates in the prison facilities.


The companies that provide the call services have been working hard to improve sound clarity and network. The amount being charged and capability of call that can be made have been stepped up and costs largely reduced. The companies rendering the services are operating at all times be it day or night.


Strides made by those undertakings overtime have been achieved by improving connectivity and network in calls made in the correctional facilities. Video visitation calls have also been made available. Inmates can these days video call their homes and houses because technology has boosted connectivity of the internet so that videos will be clear with no downtime.


Fathers in prisons can now get to know how things are in their families and how kids have been doing at school without them going there. Family members can link up with each other at any time of day. The government and the companies providing these services are trying hard to subsidies prices. The state governments and federal governments are stressing that these companies prove how and why they have to give dear prices to the users. Some of the governments have come to the understanding that improvements in technology with the aim of boosting the quality of sound and videos, will require more finances. This requirement will then be transferred to the clientele.


The communication providers are at the moment trying hard to lower the costs while continuing to improve the service quality.



GTL pays out over $500 million in 2016 to prisons where it operates

Global Tel Link has become the nation’s largest provider of inmate communications services as well as a major provider of prison security solutions. Controlling over 50 percent of the inmate calling market in the United States, GTL has surpassed its closest rival, Securus Technologies, by providing high-quality calling services at low cost and continually rolling out new technologies that add value to all of the prison system’s stakeholders. Know more at

One of the challenges unique to operating in the prison space is the duality of the customer that GTL serves. On one hand, GTL is charged with providing inmates high-quality calling services at the lowest feasible rates. The company’s own internal data strongly suggests that lowering the cost of calling to inmates can increase the demand for prison phone calls at rates that are disproportionately higher than might be expected. For this reason, it has always been the company’s main goal to provide the absolute lowest cost calling solutions to all of the inmates at the prisons where it operates. Learn more about GTL on

But on the other hand, GTL also has the responsibility to make sure that the phone systems it operates comply fully with the prison’s safety protocols and enable the corrections officers who oversee it to easily maintain order and safety within the system. This presents a number of steep challenges, as the guards are often diametrically opposed to the inmates in ways and to degrees not seen in any other industry. At their worst, prison-guard relations are akin to those of opposing soldiers in an armed conflict. In fact, this is not an inaccurate way to describe the way many prisons throughout the United States operate. Read more on

But GTL has managed to deliver quality products, even under these difficult constraints. It is through the deep expertise of its employees and dedication to providing the best solutions in the industry that GTL continues to lead the way in the prison calling space.

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IC Solutions Slapped With Regulation After Over-charging Inmates In Alabama

I believe that we should all be mindful of this hidden economy that exists within our criminal justice system. You probably don’t put too much thought into our prisons and jails, but these facilities require all sorts of services that are provided by third-party companies. These third-party companies become the exclusive provider of jail phone services through government contracts. As it turns out with the telecommunications and the things, these contracts can be quite lucrative. But we should be very careful and we should regulate these companies so that abuse does not occur.

IC Solutions, and inmate telecommunications company, is taking advantage of its position of power within the state of Alabama. IC Solution is really a fourth-party private company because they are contracted out by Century Link which holds the exclusive government contract to be the sole provider of telecommunications to all 28 prisons and jails inside of Alabama.

Century Link is responsible for paying the state of Alabama $.57 per day per inmate in the state. This adds up to more than $5 million per year. In order to recuperate that cost, Century Link and IC Solutions Charge inmates and their families a ridiculously high rate per call. In fact, one Alabama woman claims that she spends more than $100 per month talking to her son. This is at least double the average monthly rate for a cell phone.

These rates have become so sky high that the state of Alabama and the federal government have moved into regulate. Unfortunately, this does not stop Century Link or IC Solutions from abusing their positions of power. The companies simply sidestep the protocol price regulation by adding hidden fees, such as a fee to put money into an inmate’s account. These regulations need to become more comprehensive to stop IC Solutions from more abuse.

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Getting A Refund

One of the things that I have noticed with Global Tel Link is that the customer service is awful. My husband was released a few days earlier than I thought that he would be, but I had already put enough money on my account for a week or more. When he came home, I called the company to see if there would be any way to get a refund. As soon as I got on the phone, I knew that it was a mistake. The person I talked to was so rude and didn’t want to give any money back at all.

This was money that I wouldn’t be able to use because my husband wasn’t in prison any longer. Her recommendation was to let it stay on the account in case I needed it again. After talking to a supervisor, I was finally able to get part of the money back but not before paying a $5 fee for the refund to be transferred. I will never deal with Global Tel again and will write letters if the situation happens in the future. The Consumer Affairs says it’s not worth the hassle of dealing with the customer service representatives with this company that is more like thieves.

To read more about GTL, visit Also see,


Global Tel-Link- The High-Cost Telephone Service Provider in Prisons

Global Tel link is one of the largest telephone service providers in the US. It is mandated by the prisons department to offer secure telephone services to the inmates. The incarcerated prisoners need to get in touch with their families, friends, and attorneys.

Global Tel-link ownership changed hands in the year 2011 at the cost of $1 billion to a New York-based firm, American Securities. It affirmed its profit position immediately after by posting record high 215 million prison calls. The company prides itself on offering high-quality services to the department of corrections.

High cost calls

In a report by, there have been claims however that the firm is charging way too high for the calls and causing distress to the families affected. Inmates’ relatives argue that making a phone call to the prison costs much more than making an international call, irrespective of your locations from the jail.

The families who have to keep up with the lawyers’ fees feel that they are getting the second sentence by not getting the freedom to speak freely with their loved ones in an affordable manner. The company, however, insists that the high costs are a result of the extra security measures that they have to put in place in offering these services.

Service charge

Sources who are privy to the issue intimate that the cost is as a result of the commission that GTL pays to get the lucrative contracts. They say that the company has every intention of recovering the money, and thus passes on the bill to the clients. The company in its defense says that these commissions which they refer to as service charges that they had negotiated with the prisons department are paid to cater for the much needed extra security.

According to the ACLU, there has been a plan to remove the service charge fee from the customer’s bill, but it is facing a lot of opposition. The matter is being deliberated on, and the case will be ruled soon.

High Cost of Inmate Phone Calls is True Crime for Many

There’s such a thing in this world known as human rights, and when it comes to those serving time behind bars, they too, deserve to be treated with the proper basics while incarcerated.


The bizarre high cost of inmate phone calls is one aspect that keeps spinning out of control, even as the Federal Communications Commission (FCC) recently put a cap on it.


As most people understand, communication is the lifeblood for an inmate and his or her family. Whether that boils down to phone calls, video visits or emails, those behind bars wait for that conversation and opportunity to say hello and catch up. Communication in the jail and prison worlds means a lot to an inmate’s morale, and it is essential to those families on the outside who miss their loved one.


What’s even tougher these days, is that poor families are being shut out of the entire inmate communications aspect, because most cannot afford the extremely high price tag from the prison phone industry. This can have a negative impact on children, especially, who cannot communicate with their mother or father doing time, etc. For example, according to, the big companies like Securus Technologies and Global Tel Link who connect inmates to the outside world, have challenged the FCC’s recent cap on calls.


The FCC realizes that the prison phone industry needs a major reform, but they’re also getting whacked at the state level in the way of law suits. uses the state of Oklahoma to make its point. The locals there are fuming, because the cap is cutting into their commission payments. Oklahoma receives some $3 million a year from the prison communications companies, and to lose that whopping amount doesn’t sit pretty with the state.


Stay tuned. This isn’t over yet.


Global Tel-Link Imposes High Costs for Incarcerated and Their Families

To many people, a phone-call to a friend or loved one is a banal act. As cell-phone and wireless technology has improved, the idea of being “always-connected” has spawned a backlash. But for the country’s incarcerated people and their families, simply talking to each other can be fraught with unnecessary difficulties.

Global Tel-Link Corporation, or GTL, is one of the country’s largest businesses of its kind. Its primary business is to provide phone services to inmates and their families. They provide an invaluable service by allowing hundreds of thousands of those isolated in jails and prisons across the country to maintain crucial ties to their families, ties that have been shown to reduce the likelihood of recidivism. However, providing such a service should by no means excuse GTL of engaging in price gouging and gross profiteering, which target some of society’s least esteemed and poorest.

In many states according to the Consumer Affairs‘ report, GTL takes advantage of highly irrational bidding rules. In what could be described as reverse bidding, the bidder that proposes to charge the highest allowable rate wins the contract and is thus granted a monopoly. That state or local detention center will then receive a “kickback”, or concession, totaling by some estimates up to $150 million a year nationwide. GTL, as of 2013, was making over $500 million a year by charging exorbitant rates to people, often poor, and who have no other choice.

Amid a growing public outcry from ACLU and similar organizations, a number of states have banned these “kickbacks” by corporations such as Global Tel Link, and prison phone-rates have therefore been substantially reduced in those states. So it is with small steps that a society can change unfair and counterproductive practices in its institutions.

If you want to read more about Global Tel-Link, go to the following links:


South Carolina Seeks Authority To Block Cell Phone Calls For Inmates

The State of South Carolina is once again asking the Federal government for the authority to block cell phone service within its prisons. The reality is that while cell phones are not allowed within the prison walls, they sometimes find their way in anyway. It could be a sympathetic guard or just a resourceful family member who finds a way to get one in. Whatever the case may be, the State would like to see that the service those phones receive be blocked. reports that under current legal configurations, it is expensive and not all that effective to block the cell phone services in those prisons. This is because of the rules set out by the Federal government. Therefore, South Carolina would like to see changes to these regulations to make it easier for them to pull this off.


Clearly, the danger that is posed by someone within a prison having the ability to make a cell phone call is real. A monitored call through official prison phones can and is recorded. However, a call from a cell phone that has been brought it cannot be monitored.


The FCC has created rules that make it illegal for a state to use cell phone blocking technology. One might wonder what the point of this would be, but it is actually for the safety of corrections officers. The FCC has argued that in the event of an emergency, the corrections officers may need to use their own cell phones to call out for backup. However, in the state of South Carolina it is not permitted for officers to carry their cell phones to work with them during work hours in the first place. As a result, it is reasonable for this particular state to want to see a change to regulations.