Category Archives: Inmate Communication Agency


Telmate is a leading supplier of inmate communication systems. They have over 10 years’ experience in offering reliable and innovative technology that focuses on security, control, and efficiency. They offer their services to over 300 correctional facilities across the United States and Canada.


Telmate products

  • Inmate Communications- Creates communication between inmates’ friends and family through video visits, calls, photos and messaging.
  • Inmate Content– engage inmates positively with music, eBooks, games, and movies.
  • Control of facility- Maximize the facility control by capturing deep insights with their end to end investigator and administrative tools.
  • Operations of a facility- making facility become a model facility with paperless procedures, automated processes, workflow, and approvals.


Telmate uses kiosks, tablets, and phones as access points giving facilities overall control over their entire inmate communication network.


Telmate Guardian

Replaces the ankle bracelet, it is an ultra-modern smartphone with GPS solution for community corrections supervising offenders on pre-rail, probation, work release or parole. It captures information and biometrics such as voice samples and facial photos when installed. Guardian dashboard is installed free of charge by the offender directly into their personal phones and can be securely accessed through any standard web browser.


Cases against Telmate

There are numerous negative reviews customers airing their dissatisfaction on Telmate services. Their staffs have been accused of being untrained. Supervisors confusing customers, when they make an inquiry.


Securus Technologies Inc. a prison telecommunication has sued Telmate LLC accusing them of defamatory lies and false advertising about the chief executive officer and the company in an effort to lure away customers. The complaint claims Telmate violated the Lanham Act by its misleading statement regarding its success in an attempt to get potential clients sign up for contracts.


Telmate has been accused of using fake phones number to dupe customers into believing that Securus does not receive its calls while Telmate receives calls in the second ring. The suit is against the Telmate lie that they have offered inmate communications from 1988 and they only started it in 2005. Telmate lied about being awarded a contract with US Department of Homeland security branch. The contract was awarded to a different company that subcontracted Telmate.


How Telmate is Empowering the Corrections Market and Community Through its Innovative Solutions and Outreach Programs

Telmate is a highly-reputable company that is on a mission to provide inmates access to informative content and efficient communications. The company is also geared towards lowering recidivism in the incarceration environment through its services and products. Telmate operates based on the fact that inmates are likely to cut ties with their criminal past when they frequently connect with their loved ones.


Organizational Structure


Telmate develops products and services that address the day-to-day challenges faced by correctional facilities. The company’s organizational structure revolves around the development of solutions that make connections affordable, efficient and straightforward. Telmate understands that correctional facilities pose great risks to prison staff and prisoners. To address this concern, the firm fearlessly focuses on innovations for keeping communities, inmates, and facilities safe. It also focuses on technologies that boost security and control in prison systems.


Community Service


Besides its focus on innovative technologies for inmates, Telmate has the interests of the community at heart. The firm honors and supports prolific figures in law enforcement agencies and prison systems through its outreach programs. Telmate Fallen Heroes, Telmate Cares, as well as Telmate Heroes are among its prestigious outreach programs.


Services and Products


Within the incarceration environment, Telmate offers communication solutions such as videos visits, messaging and phone systems. The video visits allow prisoners to connect with the outside world through live video feed. The messaging service allows prisoners to send and receive audio, video or text files to and from the outside world. Phone systems installed in correctional facilities by Telmate facilitate voice calls between inmates and their acquaintances or family members.


Telmate recently rolled out the Telmate Tablet, which is a secure, innovative and productive education delivery tool. The tablet seeks to avail educational materials to inmates in soft copy. It also comprises of self-directed educational models aimed at equipping prisoners with life skills and knowledge. The tablet also comprises of a flexible platform and Internet access feature.


Telmate discovered that when prisoners access educational materials, their recidivism decreases by 40 percent. Other benefits of the tablet include life skills training, continued learning and increased security. Learning materials for the Telmate Tablet can be provided by inmates’ friends or family, the facility and well-wishers.


Global Tel-Link Dominates the Prison Phone Industry

Prison inmates needs to use the phone in order to talk to members of their family who are not able to visit the prison in person. Inmates are not allowed to use the Internet or cell phones as a way to communicate. Prisons have special phone systems. Inmates can set up accounts in order to use them. An inmate will be able to add money to his or her account whenever they feel like it. The money will be subtracted from the account whenever the inmate makes a call. Global Tel-Link is one of the biggest companies in North America when it comes to supplying prisons with phone service for their inmates.


Global Tel-Link has come under fire because of their practice of charging rates that are much higher than they need to be. The company has constantly defended itself by saying that it is following the letter of the law. This is a true statement because there are currently not any restrictions regarding what prison phone companies can charge for their service. However, many people in the media and inmate family members have questioned the morals and ethics of the companies that are involved in the prison phone industry as a whole. Global Tel-link and its competitors all charge very high rates that many inmates cannot afford.


There has been an outcry for the federal government to take action against the outrageous price increases that prison phone companies are using to make huge profits. However, the government has been very hesitant to go to war with companies like Global Tel-Link. This is because many politicians want to keep getting large donations from the prison phone industry. They need this money to build up their campaign war chests. It seems unlikely that these politicians will bite the hand that is feeding them.


The Revolution Brought By Packaging

Premier Service In One Package


Paying attention to the details is how companies like the Keefe Group make their success. Money is easy to make, but the dynamics of managing the details enable The Keefe Group to reap millions. This brand got its start in 1975 when the U.S. private sector for common, day-to-day goods were in high demand.


The company began with its own ideals and views on business. The rest was made history. The one trait that sets The Keefe Group apart from other manufacturers is its understanding of premier quality. Other businesses in the United States were content to accomplish a task and then to enterprise with it.


The Keefe Group needed to accomplish its tasks also. The next step for this brand was to signal-in a different approach. What Keefe did was take a simple product and then continued perfecting it. Industry competitors didn’t expect this while they were content with reproduction only.


What Real Industry Looks Like


The service and impeccable quality of the Keefe Brand makes it a prime example of good business. Manufacturing takes into account three areas of practice. They are packaging, production and distribution. Seeing the developments and functions of real industry is to see these three parts in motion.


The Keefe Group is a business that excels as a private industry manufacturer. Its daily business is an operation dedicated to serving over two million people on a weekly basis. The mental image of this number should give you an idea of the Keefe Group and what real industry looks like.


The First Steps At The Keefe Group


When Keefe opened its doors in 1975, it had very little to offer. That very little piece of business under the Keefe name gave it the opportunity it needed. What Keefe leveraged was a revolutionary idea in packaging. This brand believed that if you offer common goods in strategic packaging, you would become rich.


History was in the making when Keefe followed through on it objectives.


What we see today is a magnificent empire. It is one that continues to grow.


Global Tel-Link and the Wolves in Sheeps’ Clothing

Imagine randomly getting a bill in the mail, on some sort of online account, saying that you owe $17.00 for a 15 minutes phone call to somebody. Wouldn’t that shock, disturb and leave you repulsed? This repulsive, stomach churning reality is what loved ones of prisoners have to contend with. For those who are incarcerated only a short time, the situation is relatively not as bad. However, when a person is incarcerated for years or decades, it can hit their social network pretty hard. Imagine being a child and having a father who is put away for 30 years. Usually, children do not want to be forcibly parted from their parents, though justice has to be served when people do crimes. There are statistics that suggest that, in general, children tend to behave better, not engage in destructive situations and be happier and more successful when they are in solid, stable homes.


Experiencing phone calls from loving parents who are incarcerated adds an extra element of stability to a child’s life. Unfortunately, phone calls are so expensive that children may be limited by their caregivers as to how many times they can call their parents and for how long. The fact that children are not able to talk to incarcerated parents for enough hours without accruing endless debt adds to the instability and heartache of the situation that they are in.


These facts aren’t secrets—the people in Global Tel-Link who make business decisions know full well that they are messing around with people’s lives and psyches by putting hurtful practices in place. However, the facilities that imprisoned people stay in are wolves in sheeps’ clothing, because they seem like they aren’t part of the problem when they really are. Like the thoughtless animals that they are, facilities actually give incentives to Global Tel-Link to charge people so much.


Keefe Group Correctional Facilities Services

Having been in service to city, county and state correctional facilities since 1975, the Keefe Group provides food products, as well as personal care items, electronics and clothing to prison inmates and to their families and friends who want to buy and send their incarcerated loved ones the products. The company is responsible for packaging and distributing the much-needed items to the facilities.


The automated commissary management service has its headquarters in St. Louis, Missouri, but it has operational facilities all over the nation, which serves over 500,000 inmates on a weekly basis. The 6 affiliate companies of the Keefe Group are: Access Securepak; Keefe Commissary Network; IC Solutions; Access Corrections; Keefe Supply Company; and Advanced Technologies Group.


The Keefe Group works with name-brand companies, but have their own private-label brands as well. They sell food products, such as, meat snacks, Ramen noodles, cookies, seafood and ready-to-eat meals, just to name a few. And the personal items they sell are, shampoos, toothpastes, deodorants, lotions and shaving products. Other merchandies, like underwear, shoes, pants, headphones, clocks and watches are also available for purchase.


The company, which is led by its president, Thomas Keefe, first started in the correctional market by selling packets of single-serve coffee to a prison in Florida. They went on to start selling their products full-time to correctional commissaries, later becoming one of the leading providers of food, personal, electronic, and clothing items to prison facilities all over the country.


Their Access Securepak Program is designed to make sure that no contraband makes it into the prison along with the care packages that the inmates’ families and friends may send to them. This is an effective program to have in place due to the fact that there are now more inmates and their families ordering packages from this service.


The prison and county jail commissaries business is a very lucrative one, usually bringing in about $1.6 billion a year from its sales. Since more of these types of correctional facilities have started outsourcing their commissary services to businesses like the Keefe Group, the company has continued to have steady financial growth.


The Keefe Group, which is owned by Andrew Taylor, who is its Executive Chairman, and by his father, Jack Taylor, is one of the top 3 companies in the prison commissaries market. The other two are, Trinity and Aramark, but Keefe has maintained its position in the market by being able to stay competitive in its bidding on prison commissary outsourcing production opportunities. That’s probably part of the reason why the Trinity Services Group initiated a merger with them a year ago, because together, those two companies could almost completely eliminate the only other competition they have.


Stalemate alongside Prison Communications, The Telmate

The recognition of Telmate is on the rise alongside the provision of the prisoner phones together with the video visitation, the inmate tablets, the investigation tools, mobile applications as well as the service of secure messaging. It is in San Francisco, California that the company headquarters is situated.


Securus Technologies Company has done a lot in facilitating the implementation of the outstanding and potential ideas. It is, however, worth acknowledging the fact that the opponents were never contented. It is for this reason that they decided to denounce the firm’s Chief Executive Officer. The intention, in this case, was nothing apart from snatching the clients. They hoped that it would result in the downgrading the potential of Securus in line with the duties that it took part in.


As a result, Securus submitted a petition at the Law Court of Texas. The allegation, in this case, was that Telmate LLC executed a campaign drill that was wicked and went beyond the expectations. The outcome of this was an interference with their activities as well as the way in which they relate to clients. Besides, they also highlighted that the Lanham Act had been violated.


Worth acknowledgment is the consistency in the way handlers of Telmate debated against the means that were put in place during the time the other firms handled them. The argument alongside this is the fact the only freedom they had was that of making deposits of their money. They would, however, not make calls to follow as they needed. Despite the attempts by the representatives of The Telmate’s Client Care to give a justification for their failures, their stand in the course of argument was invalid. The reason is that the cards are ever valid and their utilization happens only once.


Additionally, Telmate contributed a lot in line with the application and adaptation of a three-way call. Even though it never turned out to be a success, the attempt was an excellent idea. The explanation as to why it wasn’t three-way is simple. The reason is that it only progressed between two individuals and not three.


Telmate has recorded some positive advances in the course of its operation. Additionally, the initiative that it has in place acts as the evidence that it is destined for greatness.


A Look at the lawsuit against Telmate

On August 23, 2011, Prisons Telecommunications Company by the name Securus Technologies Inc. filed an unfair competition suit against its rival company in Texas. Securus Technologies claimed that the rival company used defamatory lies and false advertising about the company and the CEO to drive their customer’s away. Securus which is a Dallas corporation, filed suit in federal court claiming that Oregon-based Telmate LLC conducted a malicious campaign to interfere with Securus business relations. The complaint argued that Telmate breached the Lanham Act by using misleading statements about its success in an attempt to lure customers sign up for contracts.


Securus argued that Telmate was engaging itself in acts of unfair competition that was contrary to the law and fundamental notions of business propriety. Securus suggested that Telmate was out to defame their CEO, Rick Smith, as well as invade his privacy. Securus also claimed that Telmate was making false statements about the quality of services offered by Securus. Securus also suggested that Telmate used fake phone numbers to deceive customers into believing that Securus does not answer its phone calls. This suggested that Telmate answers their phone calls almost immediately. According to Securus, Oregon company announced a challenge to the potential customers to see which company answered its phone calls faster. Unfortunately, Oregon gave out an old and out-of-service number for Securus.


The suit alleged that Telmate increased their revenue by $900 thus making $2,200 every month at facilities that had previously been clients of Securus. Securus declared that it increased that revenue before Telmate took over. The suit also alleged that Telmate lied in exaggeration about its success where it claimed that it had been offering inmate communication services since the year 1988. This was not the case since it had only been providing those services since 2005.


The suit stated that Telmate said it won a contract with the U.S. Department of Homeland Security when this was not the case. According to the suit, the contract was given to a separate company that in turn subcontracted some of its work to Telmate. Securus is applying for a jury trial as well as an injunction against Telmate to keep it from the alleged unlawful advertising practices and actual statutory damages.


How the Keefe Group is Changing Inmate Lives

Keefe Group is a private institution that delivers quality products and services to correctional facilities in the United States. The organization offers these facilities products such as software solutions, electronic equipment, clothes, telecommunication devices, personal effects, and foodstuffs. The Keefe Group has been in the competitive market since 1975, and it has won the hearts of very many people who are looking for excellent services. The private company is highly commendable, and this is why it has done so well despite the high competition.


Unlike most of its competitors, the Keefe Group makes sure that it incorporates fresh ideas in its products and services. The packaging is also out of this world so that the customer is left satisfied. Most of the individuals who have used the services from the company say that they got the best. The institution has grown significantly since it was established several decades ago.


Thanks to the growth, the Keefe Group has successfully managed to form various subsidiaries. Some of these include IC Solutions, Keefe Supply Company, the Keefe Commissary and many others. The group of companies has worked hard to conquer the competitive market in the last four decade.


The professionals working at the Keefe Group have played a fundamental role in the success of the institution. These individuals understand the importance of quality services, especially for the people who are incarcerated. When these people are not given the kind of services they need, then they can reform fast and become better persons in the society. Being in prison does not make the inmates better people if they are not given the kind of services they deserve.


The services from the private institution are very affordable. Most of the private companies in the competitive market have been doing their best to offer excellent services to the inmates, but they have been charging extravagant prices for the products and services they have been offering. Although these services are crucial, most people in the prisons cannot afford them. Keefe Group is slowly changing the department, and it is looking forward to making the lives of inmates better in the future.


The Problem of Telmate in Poetry

There a thirty year old lady.

She wanted to call her boyfriend, Brady.

Brady is in prison.

Now a problem has arisen.

She is going into debt over the prices of phone calls.


Brady is in prison for twenty to life.

Because of this situation, his family sometimes cries.

With him, the lady conceived four babies.

The children want to see their daddy.

But they can’t without mommy paying dearly.


Life goes by in the blink of an eye.

To their father, they do not want to say goodbye.

He also wants to seem, too.

Time and childhoods pass by like the morning dew.


To these people, Telmate commits a dirty deed.

It comes from their greed.

They charge supernumerary for phone calls.

Between friends and family, they construct huge walls.

They strong arm people into handing out around $17 plus dollars for phone calls that last for 15 minutes.


Millions of Americans are in the same place as Brady and his family. In our civil, plentiful, industrialized society, there is a lot of Banana Republic type of stuff going on that common people suffer from. The ones who suffer the most are the poor and the ones who are not politically connected. The friends and families of people behind bars have the sense that the system is unfairly punishing them for no justifiable reason. For this problem to be resolved, there needs to be intervention, perhaps by the federal government, to keep phone companies and local governments from capitalizing off of people’s misery. A vast amount of legislation has been passed to regulate labor and work environments. Perhaps the criminal justice industry is the next field to consider when it comes to mass federal regulations. Sometimes, people and individuals will only be humane if they are held at the mercy of the laws.