Category Archives: Company Review

Global Tel Link – Price Gouging Against Those Who Can Least Afford It

Physically separated from family and friends, one would think that at the very least, prison inmates would have the ability to stay connected with them over the phone. That was the case until the 1990s. Due to the exorbitant rates and fees charged by a handful of companies which dominate what has developed into a multi-billion dollar industry, now inmates can stay in touch with family and friends only if they can afford it.

This situation has forced low-income inmates and their families of friends of to make the excruciating choice of either spending thousands of dollars on phone calls which they can ill afford or remaining disconnected from their loved ones. Visit to know more about GTL.

In October 2015, by a 3-2 vote, the FCC mandated an over 50% rate reduction for state and interstate calls to between 11 cents and 22 cents per minute. However, Global Tel Link and other prison phone companies sued over the rate changes. Following a DC Court of Appeals decision which blocked some of the rate changes from taking effect, the FCC revised the caps with new rates which were scheduled to take effect in December 2016 for prisons, and for jails in March 2017.

Under the Trump administration, however, federal regulators have halted efforts to cut the costs of most prison phone calls. Soon after President Trump appointed Ajit Pai, who had voted against the initial rate cut, to head the FCC, the commission’s attorneys reversed their position and informed the court that the they no believe that the agency has the authority to cap intrastate rates. Watch this video about GTL on Youtube.

Global Tel Link is charging astronomical rates to prisoners and their families, making it too expensive for families to stay connected. The separation from family and friends which accompanies a prison sentence is agonizing enough. It becomes that much more unbearable when it is not economically viable to stay in contact over the phone. Advocates for fair-minded public policy positions should not put this issue to rest until our inmates’ basic rights are protected. And sadly, with the FCC reversing its previous position, it doesn’t look like this unfortunate situation is going to change anytime soon.

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Keefe Group: Revolutionizing Inmate Services

Keefe Group brags as been one of the leading suppliers of personal care products, clothing, food products, and technology-oriented products to correctional facilities in the USA. Since its inception in the year 1975, Keefe Group has been on the forefront in ensuring that each inmate locked in a correctional facility, as well as the correctional officers as well, are well catered for when it comes to necessities

Keefe began supplying correctional-oriented products on the 5th of November in the year 2008. Since then, the company has been renewing the contract on a yearly basis. In conjunction with the MDOC Inmate Services, it is estimated that Keefe made an astounding $40 million in gross revenue as a result of supplying various products to correctional facilities in the country.

Apart from supplying products to correctional facilities, Keefe Group is also mandated with the following services.

Processing Inmates Deposits

Keefe Group is mediated with making sure that each cash used by the inmates for the purchase of products is filed and recorded accordingly.

Selling Music Players to Inmates

Keefe has the exclusive rights to sell music players to inmates in various correctional facilities in the USA. Together with MDOC, the two groups share the costs obtained from the sales For instance, Keefe Group pockets $115 and sales while MDOC pockets about $15 for each player sold.

Selling Songs and Downloads

For each song downloaded and played by the inmates, Keefe Group pockets $1.70 while MDOC receives about $0.10 per song. The money obtained from these exclusive rights is used to produce more products, pay employees, and keep the business afloat. Read more on about Keefe Group.

Selling Commissary Items

Apart from owning exclusive rights to supply music players, music downloads and processing inmate deposits, Keefe Group is mandated with supplying products such as food, tobacco, and personal hygiene products to inmates. Keefe Group pays about 29.4% of commission rate to state-owned prisons and 24% to privately-owned facilitates.

Selling Prepaid Debit Cards

Keefe Group sells prepaid debit cards to inmates who may wish to purchase their products. Also, the group is mandated with processing inmate trust funds.

From the information covered in this article, it is no secret that Keefe Group has had a positive impact on the lives of prisoners and the correctional officers posted in different regions in the country

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IC Solutions Is Awful And Untrustworthy

When it comes to IC Solutions, there is not a lot to write home about in terms of good things about the company. At the end of the day, they only have themselves to blame for that. They have built this reputation and now they have to live with it, whether they like it or not. As a matter of fact, I don’t even think they care about their reputation or what people are saying about them in the news or online. They probably don’t even blink twice or think twice. They just keep on doing things the same old way, and they hope they can skate by without any punishment.

However, there will come a day, hopefully soon, where IC Solutions is forced to be confronted with their actions and how they have behaved. They can’t keep doing this and expect to get away with it. It is just impossible. They are an inmate communications provider and quite frankly, they make me sick to my stomach. They make me sick to my stomach because they don’t care about the inmates or their customers. The only ones they care about are themselves when it’s all said and done and the dust settles and clear.

They are motivated by one thing and one thing only and that is money. That is what gets them up in the day and that is what fuels them. Just look at this article by for example, which talks about the high prices of IC Solutions. These are prices that no one should have to pay for a simple phone call to an inmate. Many people have gone on record in saying that it is more than a cell phone plan that includes data, voice, and chat. That is highway robbery at its finest, and IC Solutions knows it and does it anyways.

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Rude Service Abounds

I’ve always been able to use the automated system when putting money on my Global Tel Link account. There was one time when my daughter had to get a phone card in the jail so that she could call home, which wasn’t that big of a deal. However, one week I had to contact customer service to talk about my account because I noticed that there was more money taken off than was supposed to be taken. The experience was horrible, and I would recommend no one using the customer service option at all.

When I talked to the woman on the line, she acted like it wasn’t her problem that the automated system wasn’t working. I understand that, but she didn’t have to act like she didn’t want to be at work or help me at the time. She seemed like she just wanted to take my money and get me off the phone. I ended up not putting money on my account because I had the sneaking suspicion that it wouldn’t be on there when I hung up the phone. After waiting a few hours, I tried the online system and was able to add money. Never talk to someone with Global Tel if you have issues because you won’t get anywhere.  Read the full company review;

Help the ACLU spread the word about GTL’s fraud.

Related Article:–securus-corrects-inaccuracies-300264749.html

Unique Concept Employed by Keefe Group in Their Markets

Keefe Group is an initiative that has been running since 1975. They focus on serving correctional facilities, where they originate new products for their clients who are mainly the prisoners. I have realized that they ensure highly technological services across the nation. In order to sufficiently serve their relatively large market, they work with associate companies that are exclusive in service provision. Some of the affiliate initiatives include; ICSolutions and Advanced Technologies Group, Access Securepak, Access Corrections, Keefe Commissary Network and several others. Their properly-implemented model has helped them weather the storm despite the increase of challenges.

Commitment by Keefe Group in Service Delivery

From my observation and KingFish1935 as well, at Keefe, every staff operates with an ultimate goal of providing top-notch services to their clients. As well, they have an exceptional method through which they ensure complete customization of the solutions according to the customer needs. The prisoner needs and wants are many, but so are their categories of services, which are designed in such a way to meet those needs in an unparalleled manner. The employee-base is also large enough to sufficiently handle all client needs in the entire nation.

Ideal Ways Through Which Keefe Ensures Quality Customer Service

I am excited to realize that Keefe serves all their markets regardless of the size. For customers in need of shipping services, they do not charge handling fees on the bulk orders. In the same way, they ensure that they do not derail the clients awaiting products, maintain stability on their charges, as well as employ integrity and respect to their consumers. Their countrywide distributions are also guaranteed, with a recovery plan, just in case of occurrence of a catastrophe.


In my opinion, it is prudent to also focus on the Keefe contract that begun in November 2008 and has since been renewed. They have exclusive rights to provide wide-ranging services inclusive of music, reveals Tampa Bay Times. For all needs appertaining of prison services, there is no better enterprise to liaise with. Keefe Group is the leading servicer in the said market, and they have continued to expand their horizons in an effort to maintain satisfactory services to all their consumers.

An Outstanding Consumer Review about Global Tel-Link

I have consumed Global Tel Link (GTL) and Prison Phone Call Services (PCS) and realized that they are the same. When you use PCS, GTL tells you how fraudulent PCS is. One agent told me to renew my subscriptions at PCS to enjoy their new, affordable rates. Even when you do not answer the phone calls, both companies levy hidden charges to your calls. Both companies grab all your money once you make a short phone call. They always want more.

I recharged my phone. I made a call and canceled it once I heard that my niece was released. They threatened me and demanded answers as to why I have canceled the call. This means that my right as a consumer was not conditioned. I had a claim at PCS and GTL managed to get back my money for a fee. Wells Fargo claimed the eligibility of PCS and made me lose some money. For this reason, GTL pretended to save me.

In a report by Consumer Affairs, Wells Fargo investigated PCS and claimed that their business is legitimate. They refunded their money from my GTL account. I lost $50 because of their lofty bank procedures. My niece has arrested again. I checked my balance and noted that I had $50 missing. My balance was $14.95. They would have kept the money past the 90-day period refund if my niece was not arrested again.

GTL owns PCS. ACLU reveals that both companies are fraudulent and protect their interests. PCS threatened to charge me three times the normal rates because I canceled a call. Wells Fargo skips PCS from the investigation. They refund $50 to GTL. Because GTL and PCS are a monopoly, we do not have any redemption. The prison system makes inmates worse than they got in. Families get ripped off their savings through the fraudulent, expensive calls.