Category Archives: Business Integrity

Keefe Group: Revolutionizing Inmate Services

Keefe Group brags as been one of the leading suppliers of personal care products, clothing, food products, and technology-oriented products to correctional facilities in the USA. Since its inception in the year 1975, Keefe Group has been on the forefront in ensuring that each inmate locked in a correctional facility, as well as the correctional officers as well, are well catered for when it comes to necessities

Keefe began supplying correctional-oriented products on the 5th of November in the year 2008. Since then, the company has been renewing the contract on a yearly basis. In conjunction with the MDOC Inmate Services, it is estimated that Keefe made an astounding $40 million in gross revenue as a result of supplying various products to correctional facilities in the country.

Apart from supplying products to correctional facilities, Keefe Group is also mandated with the following services.

Processing Inmates Deposits

Keefe Group is mediated with making sure that each cash used by the inmates for the purchase of products is filed and recorded accordingly.

Selling Music Players to Inmates

Keefe has the exclusive rights to sell music players to inmates in various correctional facilities in the USA. Together with MDOC, the two groups share the costs obtained from the sales For instance, Keefe Group pockets $115 and sales while MDOC pockets about $15 for each player sold.

Selling Songs and Downloads

For each song downloaded and played by the inmates, Keefe Group pockets $1.70 while MDOC receives about $0.10 per song. The money obtained from these exclusive rights is used to produce more products, pay employees, and keep the business afloat. Read more on about Keefe Group.

Selling Commissary Items

Apart from owning exclusive rights to supply music players, music downloads and processing inmate deposits, Keefe Group is mandated with supplying products such as food, tobacco, and personal hygiene products to inmates. Keefe Group pays about 29.4% of commission rate to state-owned prisons and 24% to privately-owned facilitates.

Selling Prepaid Debit Cards

Keefe Group sells prepaid debit cards to inmates who may wish to purchase their products. Also, the group is mandated with processing inmate trust funds.

From the information covered in this article, it is no secret that Keefe Group has had a positive impact on the lives of prisoners and the correctional officers posted in different regions in the country

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Critics complain of high calling rates, GTL says money is well spent

Over the last ten years, there has been a great deal of debate regarding what the proper rates of prison phone calls should be. Critics, including the family members who often end up footing the bill, can easily point to cases where exorbitant and even abusive rates have been charged. Yet, like all matters in business, there are two sides to the story.

Global Tel Link is the nation’s largest provider of inmate calling services. This position is a measure of their incredible rise to the most successful prison communications firm in the country. However, that position has also contributed to the company becoming a lightning rod for prisoner rights advocates and an assortment of other malcontents. Many of these groups believe the rates that GTL charges are simply too high.

In a report by, critics often present cases like that of Heather Kofalt, a nurse whose husband was arrested as a habitual offender and sentenced to five years of incarceration. He was convicted of stealing approximately $400 in dental accessories from a local Walmart. Yet the total amount of money that Mrs. Kofalt has been forced to pay GTL, just to stay in touch with her husband a few times a week, has exceeded $3,000 per year. By the time all is said and done, Mrs. Kofalt expects that she will have paid over $15,000 in calling fees.

According to Yelp, many say that situations like that of Mrs. Kofalt are inherently unfair. Why should family members, who are completely innocent, be punished to the tune of multiple thousands of dollars each year in calling charges?

However, communications companies and prison administrators have a different view. They’re quick to point out that, in the United States, prisoners have no right to place phone calls. Calling for inmates is a privilege, not a right. And almost all of the money that is raised by inmate calls goes directly to prison operations.

IC Solutions Is As Greedy As They Come

Greed is a word that gets thrown around a lot when it comes to people in power. That is because when people get a little taste of power, greed, and money; they don’t know how to react to it. They are not used to it. Because they are not used to it, it goes to their head and they think no one can touch them and no one can stop them. They think they are untouchable. However, no one in the world is untouchable and they might be able to con people for a short period of time, but before long, they are going to have to face up to what they have done.

In the case of IC Solutions, they have a lot to face up to as a business. They have done a lot of harm to a lot of people. This is harm that can’t be fixed. It has already been done. The damage has set in thanks to IC Solutions. They are an inmate communications provider, which means they are supposed to allow inmates a telephone call to speak to family, friends, and loved ones while they are in prison. The tab is picked up by family and friends.

Family and friends are doing their part in paying the bill, as they desperately wish to speak to the inmate, but IC Solutions ( is just collecting the money and providing a lousy service. They have dropped calls and they oftentimes double charge people. That is not the way a business should be run under any circumstance. The reviews on are hard to read. It is like reading reviews of an Adam Sandler movie. They are all true, and people know all about the greed and the underhanded tactics going on over at IC Solutions and their various methods of destruction.

Taking on Keefe Group Exploitation of Inmates

The Keefe Group is the largest provider of a wide array of different types of products and services in correctional industry. The Keefe Group is the leading provider of correctional institution inmate commissary solutions.

The Keefe Group enters into exclusive contracts ( with correctional agencies across the United States. In fact, 12 of every 14 state correctional agencies that outsource commissary services have contracts with the Keefe Group. The number is increasing every year.

Because of the exclusive agreement between the Keefe Group and a correctional agency, there is no competition when it comes to commissary services. This becomes particularly evident when it comes to the pricing of products sold through an institutional commissary.

Time and again, the price tag of products sold via an institutional inmate commissary is significantly higher than what comparable products sell for in the outside world. The situation is aggravated by the reality that institutions obtain kickbacks for any items sold via a Keefe Group commissary operation.

The typical institutional commissary system permits inmates the ability to make purchases once a week. Inmates pay for merchandise purchased through a Keefe Group commissary using money in trust accounts. More often than not, the funds in an inmate’s account are deposited by family members and friends.

In addition to these Keefe Group contracts being monopolistic, and lucrative, they oftentimes are no-bid agreements. Mississippi has a task force in place that examined the propriety of these types of contracts with the Keefe Group.

The Mississippi task force arose out of the federal indictment of the Mississippi Corrections Commissioner for corruption. The charges stemmed, in part, from the commissary agreement between the correctional agency and a subsidiary of the Keefe Group.

The task force has made a number of important recommendations. According to, these include doing away with no-bid contracts and injecting competition into the inmate commissary system.

Keefe Group May Be Facing Negative Publicity

Anyone who has been to jail knows that it is not a fun place to be. A lot of very decent people end up county jail because they made one or two bad decisions. The main idea behind commissary food is that prisoners that are behaving get the reward of purchasing snack foods. It is a simple mechanism that prisons use to ensure that the inmates remain complacent. Inmates that have something to look forward to are less likely to create trouble.

A problem in Florida has arisen because the company that owns the contract to Florida commissary food is abusing its power. Keefe Group’s contract gives them the exclusive right to sell inmates food, MP3 players and prepaid debit cards. Most inmates have very little money in jail. They can get some income through very low paying prison jobs. The rest of it comes from the outside. This seems to be how Keefe Group is raking in millions of dollars in profit. They can set any profit margins that they want because they have no competition.

The kingfish1935 blog talks about the issue. Arrests made in connection to bribery have caused Keefe Group to appear in very damaging central Florida news articles. The company should do a complete reversal of its current policies. It may be better for them to reduce their profit margins. They currently risk completely compromising their reputation. This information is still under the radar in Florida. The company could quietly change its business tactics. South Florida has massive rates of fraud that show no signs of slowing down. The laws are very relaxed in regards to what businesses can get away with.

Inmates have considered taking actions to stop Keefe Group. It can be hard for inmates among multiple jails to organize protests. Some feel that Keefe Group isn’t doing anything wrong by overcharging inmates. I disagree with this sentiment. This may be true from a legal standpoint, but the recent arrests in relation to the company may force them to rethink that strategy. In a report by, Governor Rick Scott should consider renegotiating the contract with a business that will treat inmates fairly.


IC Solutions Is Causing Problems For People All Over The World

In regards to IC Solutions, they are causing serious issues for people all over the world. For those that are unfamiliar with them, they are an inmate communications provider that works as a way for inmates to speak to family, friends, and loved ones while they serve their prison stay. It is hard to say exactly how long they will be in prison, but regardless of the stay, they rely on those phone calls. As shown in great detail on by a number of people, they are not playing fair. They are playing by their own rules. That is how they see fit and that is what makes them happy.

While they are happy with things, as they making tons of money and creating havoc in people’s lives, no one else is happy, especially the customers and the inmates. When an inmate is in prison, their mind can be the most dangerous weapon. They can go to some dark places and feel as if they are out there all alone with no one that cares about them and feel as though the world has given up on them and forgotten all about them while in prison. They just don’t realize that people have called IC Solutions, paid IC Solutions, and tried to get through to them, but they were unable to because of the many obstacles put in their way by IC

When they feel like no one cares about them and they are left all alone, they feel like they have no one to improve for or get better for in the long run. They need to know that they need to stay positive, work on self improvement, and do the little and big things right so they don’t end up in prison ever again in their lifetime.


Why Global Tel Link is A Ruthless Rip-off

Talk about Global Tel Link (GTL) and you are talking about controversy in the name of one of the largest inmates communications company. Incarceration, no matter the reason for it, is not exactly a piece of cake for friends and families of the unfortunate person. Sometimes, the only comfort and source of hope for them is the opportunity to regularly get in touch with them without unnecessary difficulty. Every now and then, however as says, Global Tel Link succeeds in sinking those hopes.

Shameless Fraud

Any day, Global Tel Link would try to make you believe that Prison Call Services is a fraud. I did some research and found that the latter is really owned by GTL. Ok, no problem there. What stinks, however, is the two companies’ shamelessness in their effort to reap where they did not sow by charging you for the same single service.

Threats and Slyness

I’ve come across countless incidences in which the communications services provider and its affiliate are accused of unfair charges but the worst of all is the tendency to charge you for services they simply did not provide. According to, they will still come for your money even when your loved one has been released from incarceration. If you cancel any deposit to your account, they will resort to threats, never minding about your right to cancel any wrong transaction.

It’s really a game of slyness. GTL will make a show of how best it is trying to help you out of the situation and you may get your money returned to your account. However, it will soon be sneaked out of your account on the grounds of legitimacy of PCS.

Final Thoughts

Offering communications services to inmates and their loved ones is a noble profession. I live for the day GTL will understand the pain of having someone living in confinement. Only then will the company quit adding more anguish to an already unfortunate situation. I wish organizations like the ACLU does something about this.

Read More:–securus-corrects-inaccuracies-300264749.html

The Communication Service that the IC Solutions Provides.

IC Solutions is one of the principal companies that are dedicated to offering communication services to the United States’ correctional facilities. It is a specialist in telephone solutions, and it devoted to providing connection services that link the inmates with their families and friends. The company also offers services that are used in the management of the convicts from their first day in prison to the day that they are released from the facility. IC provides various alternative products and services, and they include voice mails, video visitation, opening accounts, and buying phone services.

The primary solutions that are offered by the technology firm are inmate voicemails, kiosks, customer service, phone and web-based services, and automated information line. The automated information line has an interactive voice response that provides computerized answers to questions that are commonly asked by the inmates and the public. It is also used in the management system of the prisons to prove the latest information on the prisoners such as the bond amounts and court schedules. The phone and web-based deposits are used by the relatives of the inmates to refill their telephone accounts. The convicts use the inmate voicemail service for receiving voice messages, and the kiosks serve as a reliable method for collecting money from the prisoners.

IC Solutions provides it telephone services through different types of accounts. The convenience of these accounts is different, and the Debut Telephone Account is the easiest to use since the user only needs to recharge it for him or her to make a call. The Prepaid Account can be used in making calls to cell phones when collect calls bills are not given by the telephone service provider. The Collect Calling Account is flexible, and the users can make calls to any number that has been verified by the correctional facility. Read more IC Solutions on Pissed Consumer’s website.



The Battle Between Global Tel-Link & Securus Shows the Value of Laissez-Faire

I think it is wrong to make the U.S. a government-controlled country. I know that there are a lot of liberals thinking that it might be a good idea to let the government run things, but this is a mistake. I want everyone to see what is going on with Global Tel Link. The company has been under investigation for years, and the FCC has done nothing to bring down the company. Securus, its competitor, dug up some information ( that showed that Global Tel Link did steal from customers. The FCC surely cannot let the company get away with this now that Securus gave it that nugget of evidence.

To me, that is an example of laissez-faire working and big government not working at all. In all those years of investigating the business, all it did was put a cap on the company’s rates, but it was truly Securus that got the ball rolling against Global Tel-Link.

It is in Securus’ best interest to take down Global Tel-Link because this will give it the upper hand in the inmate communication industry. It is clear to me that businesses will be monitoring each other, just like Securus did with Global Tel-Link,–securus-corrects-inaccuracies-300264749.html. The people will simply need to listen to what is discovered and stop using the company. That is how our government should work, but as the NY Times sees it, liberals are still trying to use useless agencies to keep them safe when the power truly rests with the people, not with the government.

I know that our country is not doing too well when it comes to its national revenue. The United States is suffering, and we need to do something about rebuilding our economy. I think the first thing we should do is get rid of useless agencies like the FCC and others. I do not know if this is going to disrupt our way of living too much, but I think we need to shake things up a little.


IC Solutions: Fraud At Its Finest

The F word is one that people don’t throw around a lot unless they truly mean it. I’m not talking about that F word, but I’m talking about the word fraud. If you don’t believe me, all you have to do is look at all of the negative reviews right on Pissed Consumer: These are from real people that have dealt with IC Solutions and they are sharing their brutally honest viewpoints on their experiences with the inmate communications provider. Right now, they have a 1.5 rating out of 5, which is pretty awful. If a film had that type of rating, I would imagine not too many people would go out and see it. They would avoid it at all costs.

As far as how IC Solutions is performing fraud, one of the biggest issues people have with the company is the amount of dropped calls the company has when the loved one of an inmate wants to speak to the inmate. One would think this would be a simple and easy process without a lot of hassle. They would look into it and try to get it fixed. With the high prices they are charging, it is the least they could do. Instead, they like to play a game of ping pong and mess around with their customers.

The bottom line is they have zero respect and zero regard for their customers. They are only interested in their money and that is it. Anything else behind that, it means nothing whatsoever to them. That is how they are run and that is how they operate daily. They have also charged people twice to speak an inmate and they are still unable to speak to them. If that is not fraud, I don’t know what is. That is as low and dirty as it gets, quite frankly. To learn more about the company, read the article written by the State Journal Register about them.