IC Solutions: Why Won’t They Change?

One of the oldest expressions in the book is, “If it isn’t broke, why fix it?” I believe that is something IC Solutions, an inmate phone provider, is really pushing over at their company headquarters. They feel like they are making their money and they are doing it any way they see fit. Because of this, they see no need to change their way of business and they way they conduct themselves. They see things as working just fine. Having said that, there are always two stories to every story. Things are not as simple as IC Solutions would like to have people believe. It is easier for them if they simplify things and make them seem standard and straightforward. I assume it allows them to keep doing what they are doing without taking a step back to ponder it.


However, they need to really look at what people are saying and they need to examine it further. It is causing serious harm to both the inmates and their families. I don’t see any reason why this poor parent needs to lose almost one hundred dollars in an attempt to reach their son. IC Solutions gets their money upfront, which means they are prepaid. Because they are prepaid, there should be no issues in terms of them allowing inmates to speak to anyone that has paid for the ability to speak to them.


This is especially critical when it comes to a parent and a child. That is a sacred bond and there is nothing stronger than that. IC Solutions needs to change, but I fear they are in too deep at this point. Because they are so deep into it, it would take a lot for them to really improve the quality of their business unless a class-action lawsuit came against them.


The Keefe Group Isn’t Providing Fuel for Self Improvement

Happiness isn’t always easy. But I’ve found that it’s tied pretty tightly with the idea of forward mobility. A full life consists of happiness gained from self improvement. And in turn, I think that a full stomach is part of that full life. But this is exactly what made me so concerned about an article I read today. I chanced on it while looking for information about food. But what I found was an example of what happens when food is kept away from the people who need it.


The article was about the prison system. And far from being written by someone from afar, it was actually authored by a prisoner. He had a lot to say about how poor food quality was keeping him down. Images of prison gruel danced in my mind before he clarified the issue. It turns out that the problematic meals were coming from something called the Keefe Group. To be sure, the prison system should take some blame. But only in the sense of not pushing for better standards.


It’s the Keefe Group itself which is actually providing the low quality food. The prison system contracts out with them. In itself, this is actually a brilliant solution. Prisons need to provide the lowest common denominator in meals. But prisons can contract out to companies like the Keefe Group who will sell higher quality food.


But that’s the exact issue. They do sell different food, but it’s hardly better. Instead it tends to be very low quality items. Basically the Keefe Group just marks up the cost of junk food and sells it to prisoners. Meanwhile they use fresh fruits and vegetables in their advertising.


Of course the prison administration takes some blame for not actually holding the Keefe Group to higher standards. And as much as the Keefe Group should be held responsible, they’re just a business. A business will almost always cut corners unless prohibited from doing so.


This is why it’s good to hear that pressure is starting to get applied to prison administration. Task forces are investigating the issue and suggesting that a forced bid system be put into place. This would force actual competition for prison contracts. And it’d make the Keefe Group need to actually improve their services to win against competition.


Telmate’s Insightful Facts

Telmate is making a big difference in communication trends between inmates and their loved ones. With state of the art communication devices, inmates and county jail authorities are now able to use phone calls, video messaging and other online facilities to increase connections and make intelligence decisions that help with convictions especially for the county jail authorities.



The industry has a system run on Voice over Internet Protocol (VoIP) technology. Everything at Telmate solution is web-based making it easy to run daily operations. Among the selection of state-of-the-art communication phone devices Telmate prides itself in are, wireless phones, housing options, short and long corrections grade phones, and many others.



With the touch of a button, friends and families can accept calls from inmates. Inmates also get the ability to leave voicemails without worrying about any loss of their recordings. Through www.getout.com, friends and family can deposit inmate funds. This they can do online with the use of a mobile app for smartphone and iPhone. To aid them in doing this, Telmate has live operators at their kiosks. All calls made using Telmate devices are compatible with skype, google voice mail, international numbers and all kinds of mobile phones.



Besides the telephones, Telmate also offers video visitation, paperless grievances, photo and message sharing and education to the inmates. The benefit of video visitation increases security and reduces the time spent by staff on guiding visitors as they meet and interact with their loved ones in county jails. Safety and security also get better, and there is a tremendous decrease in sneaking in contrabands to the inmates.



The most recent addition to Telmate features is the installation of tablet devices in the office’s correctional centers. This helps to serve all the inmates through secured services and operation systems that are detention-safe. This newest feature is greatly beneficial to both the inmates and the staff at the correctional centers. The tablets help the staff to transform the inmates’ lives by offering them self-improvement skills training them on various skills and educating them on a variety of other things.



Telmate is fully compliant with FCC and offers some of the lowest call rates in the communication and technology industry. All the services are easily accessible from any device or computer that has an internet access and a web browser.

Every call processed and stored is secure in data centers monitored 24/7. Maintenance of the data centers is up to date, so no one has to worry about any losses or disruptions. With the automated identity verification system, it is easy to know who interacts with an inmate and what time they do.



You will not find a better communication partner than Telmate. Connect with your loved ones today at any facility without worrying about incurring huge amounts of money.



Telmate Communications vs The Competition

The battle between the top inmate communications providers have been going on for years and years. As of today, there are plenty of companies that fall under this category, but there are two who are leading the charge. Telmate Communications and Securus Technologies are the top juggernauts of this field. Both companies use some of the most innovative communications solutions, and both a gave solid reputations of conducting business. The strange thing about the two is that they have been going through court litigations for years. Securus filed the lengthy lawsuit a few years ago as it alleges that Telmate’s defamatory tactics lured its customers away. Telmate denies the claims, but it has been reported that Telmate hasn’t been fully-truthful on many about its personal company stats.


This back and forth banter isn’t a good look for the inmate communications industry, and it makes both companies look bad. On the other hand, Telmate has continued to do what it has been doing for years and that’s to provide city jails, county correctional facilities and detention centers with technological solutions. Despite the court litigations, this company does seem to be consistent with bringing some of the best technologies to prison complexes. Whether its inmate tablets, music, photos, messaging services or games, this company has been the most consistent and that speaks volumes.


Its phone services are much more cheaper than with other providers. The company produces cordless suicide phones, correctional grade phones as well as long and short body phones. Solutions are the key to success and Telmate Communications demonstrate this on a consistent basis. Skype and Google Voice are also great features that most inmates enjoy. As you can see, this company is head-and-shoulders above the competition, which makes you wonder about the validity of Securus Technology’s claim.


Communication made better for the inmates by the Global Tel-Link

The question is why do inmates phone calls have to expensive? The people that will make the decision when it comes to the calls is the detention centers and the phone companies. The detention center chooses businesses that will be able to give them the highest commission not caring about the quality of the services that they will get. The correctional center has tried to justify what they do saying that the top fee is needed because it will help with running the facilities and keep the peace. Until the mid-1990s, the cost of the inmates was the same as the call from outside. But that changed after the correctional center realized how much they could make if the commission were high.

Global Tel-Link had to intervene. Global Tel-Link has been offering their services to more than 85% of the inmates in the United States, and the Global Tel-Links control 50% of the phone industries in the United States. In 1989, that was when the Global Tel-Link was founded, and it’s located in Reston. The company has employed 501 to 1000 employees. It offers its services to correction centers that are more than 30.

Global Tel-Link has seen the situation that so many inmates are facing when they want to call some of their family members, and they can’t afford the charges. They understand that so many inmates will come from a family that’s maybe depending on a meager income and to add the inmates call on them will be a burden. So they have done some measures in reducing the cost. They have worked with the correctional department in coming up with a way that the commission will be reduced. And since they opened they have been able to make some of the changes in the field that will benefit the inmates.


Global Tel: FCC Rates are Unfair

Global Tel is among the companies that were introduced into the market recently so that they could serve the inmates who are serving their terms in jail. The company has been offering the inmates both technology and communication platforms, it has been so successful in the private sector. The company management has been instrumental in the successful GTL has been experiencing in the recent times. According to a recent report, consumers say that they love the quality services they receive from the private firm.


Although the company has won the hearts of the inmates in the United States, it is currently experiencing some problems. Not long ago, the top management announced that the company was upset about the new rates that were being proposed by FCC. According to the management, the rates are unjustified, and they are not fair to the company owners who have been spending billions just to make sure that they offer the inmates the best services. Despite these challenges, the company has been doing quite well.


Global Tel is now calling on all the companies serving in the private industry to join hands and present a case in court so that they can dismiss the rates that are issued by the FCC. The institution believes that if these rates are implemented, the inmates will have a rough time trying to communicate with their families and loved ones who are not close by. Without communication, the prisoners will never get the experience they deserve.


FCC, on its defense, states that the rates the private companies have been charging the inmates is too high and unaffordable to the people who are living in the prisons. For the people who are living outside the prison facilities, the rates are way cheaper and affordable to the communities. This is why the companies in the communication sector should reduce the cost of making calls to the inmates.



Telmate is a leading supplier of inmate communication systems. They have over 10 years’ experience in offering reliable and innovative technology that focuses on security, control, and efficiency. They offer their services to over 300 correctional facilities across the United States and Canada.


Telmate products

  • Inmate Communications- Creates communication between inmates’ friends and family through video visits, calls, photos and messaging.
  • Inmate Content– engage inmates positively with music, eBooks, games, and movies.
  • Control of facility- Maximize the facility control by capturing deep insights with their end to end investigator and administrative tools.
  • Operations of a facility- making facility become a model facility with paperless procedures, automated processes, workflow, and approvals.


Telmate uses kiosks, tablets, and phones as access points giving facilities overall control over their entire inmate communication network.


Telmate Guardian

Replaces the ankle bracelet, it is an ultra-modern smartphone with GPS solution for community corrections supervising offenders on pre-rail, probation, work release or parole. It captures information and biometrics such as voice samples and facial photos when installed. Guardian dashboard is installed free of charge by the offender directly into their personal phones and can be securely accessed through any standard web browser.


Cases against Telmate

There are numerous negative reviews customers airing their dissatisfaction on Telmate services. Their staffs have been accused of being untrained. Supervisors confusing customers, when they make an inquiry.


Securus Technologies Inc. a prison telecommunication has sued Telmate LLC accusing them of defamatory lies and false advertising about the chief executive officer and the company in an effort to lure away customers. The complaint claims Telmate violated the Lanham Act by its misleading statement regarding its success in an attempt to get potential clients sign up for contracts.


Telmate has been accused of using fake phones number to dupe customers into believing that Securus does not receive its calls while Telmate receives calls in the second ring. The suit is against the Telmate lie that they have offered inmate communications from 1988 and they only started it in 2005. Telmate lied about being awarded a contract with US Department of Homeland security branch. The contract was awarded to a different company that subcontracted Telmate.


GTL Is On A Mission To Provide Safety Gadgets for Inmate’s Communications

In 1980, Global Tel-Link was established. The major purpose for establishing this company was to provide unmatched communications solutions to inmates and their administrators. Until now, success has been the key defining word for this company. GTL boasts of serving over 1,000 inmates across multiple corrections facilities. Perhaps that is why until now; the company has been receiving positive client feedback. GTL is also known for its tremendous input in securing inmates through cutting-edge communications gadgets.


Background data


One factor, however, that better defines GTL is its structural association with some of the leading software providers in the world. This association has solely contributed to the development of some of the most advanced communication gadgets in prisons. For example, GTL recently announced the launch of Inspire Tablet. This is a communication gadget that seeks to disseminate knowledge to inmates. Through this gadget, GTL has been offering inmates the opportunity to enjoy better, learning experiences. Inspire Tablets are not only easy to operate but also have a clear focus on ensuring that inmates interact with the actual world of current affairs.


Services provided


GTL is known as a renowned company that offers exceptional expertise that is appended to integrating multiple vendors in various correctional facilities. The company has successfully integrated numerous systems in jail management. Through experience and high-profile networking contacts, GTL have managed to ensure a viable, smooth integration process. The company’s project and implementation teams have solely handled numerous large accounts while integrating them with their respective databases.


The conclusion


What makes GTL claim its leading position is defined by its mechanism of operating. The company offers multiple payment options to inmates. These options come in secure channels that accommodate every inmate despite their geographical location across the country. GTL’s security features are linked to empowering clients to carry out database mining on prisoners through detail reporting and multi-channel recording.