Revolutionizing Prison Industry Communication

In recent times, prison inmates have shown exemplary efforts to reshape the society despite their status. Some companies have shown and offered support to these inmates to ensure a smooth transition in the life after prison. One of these companies is Telmate, a technology solutions provider, founded in 2004 and that serves as a communications provider for inmates and their friends and families. Some of the communications solutions provided by Telmate include; photo sharing, video visits, entertainment, messaging and education among others. Currently, the San Francisco based organization is serving over 50 correctional facilities in the Canada and the United States of America, with 30 based in America alone. The organization has the primary objective of innovating with current technologies to improve the image of inmates by having their communication secured. Daily usage of the organization’s communication software has reached a high of 15000 data requests per minute. Telmate has also initiated community outreach programs that celebrate correction officers who have dedicated their lives to defend their communities. These programs include Telmate Fallen Heroes, Temate Cares, and Telmate Heroes. These outreach programs often work with law departments to provide their services.


But with ongoing competition like in any other industry, Telmate has received numerous complaints from industry players about their monopolistic nature. One of these companies, Securus Technologies Inc based in Dallas argues that Telmate used lies and unfairness to distract away from their customers in a move aimed at absorbing the clients themselves. They also allege that Telmate, in this context, has gained over 15 clients from Securus which has elicited uproar in the industry. In a well-calculated play that saw Securus Technologies’ CEO Rick Smith painted as an inmate, Securus argue that Telmate defied the law. They also say that Telmate used fake phones to ensure that Securus was ineffective and thus painting a picture that they, Telmate are efficient in receiving phones. Telmate also lied that they have been in the industry since 1988 whereas they started operation back in 2005. Securus filed a suit against Telmate to restrain it from practicing its unlawful advertising practices.