Global Tel-Link is a pretty big company. It is one of the largest providers of inmate communication services for prisons across the United States. This means that I am not kidding when I say that Global Tel-Link is a big deal, which makes the mess the company is in even muddier. I am going to try to explain what is happening in three parts because I like organization.
Charging the Folks too Much
A lot of folks have been complaining about the amount that they had to pay to talk to their loved ones in jail. There are reports of people paying up to 89 cents per minute, but that was some time ago. People also pay money to use the service, in addition to the minutes they will use for the call. Keep in mind that there are other fees that I have not mentioned.
Excess Led to Greed
You would think that Global Tel-Link was making enough money from the fees and the amount the company charged per minute , but apparently the company was not content. Someone in the company decided that the profit margins were not big enough. This left the company with one choice, which was to charge the people that were making them rich a little more.
The problem was that the charges were bogus. Global Tel-Link charged people minutes that were never used and for fraudulent fees. This is going to be my go-to example when I talk about shady businesses. See, https://consumerist.com/2014/12/18/long-after-serial-season-is-over-global-tel-link-will-keep-charging-inmates-outrageous-phone-fees/.
FCC is Cracking Down
You might be wondering if anything is being done. Well according to PR News, the FCC placed a cap on what companies like Global Tel-Link could charge people. This does not mean that the FCC has found this company guilty of anything. It seems that all the documents released by competing companies like Securus are simply hearsay. I think it is evidence, but you know how the government loves to give the benefit of the doubt to rich corporations. I guess we will see what happens. GTL is on the middle of a controversy, watch this YouTube video explaining the alleged misconduct done by the correctional company.